HOW CAN WE HELP?
Want more more information about a product? Have helpful feedback or general concerns? Need checkout assistance? We’re here for you.
Check out our FAQ below, then choose your way to contact us if your question is not already answered in the FAQ.
Each of our items has a note on whether or not it can be returned. Due to stringent guidelines on products for babies, we are unable to offer returns on most things if they have been opened, so that we can ensure only the safest products for any child receiving our products.
Not usually, but contact us to see if we can help you out. Please do not open or unbox your items if you plan to ask.
You can use your rewards points towards any purchase on our site! Simply exchange your points on the rewards page for a coupon code, and the amount of points you have will be translated into real money!
You'll get $1 back on every $10 spent on our site, and can even earn more by reviewing your products, or referring your friends!
Estimated ship dates are provided on every product page, so that you can manage expectations for your delivery! Many of our products ship directly from the manufacturer. The dates provided are our best estimate as to when your order will be dispatched, and are not guaranteed.
Most of our customer base is in the continental Italy. Please contact us for international shipping requests. Some brands are excluded from shipping outside the U.S. To verify eligibility for shipping abroad, please drop us a line at [email protected] with your full address, and let us know what products you are shopping for.
“I will always check Fiaipmilano's online site to find my baby needs before looking elsewhere. Not only are the prices competitive but their customer service is one of the best I have ever encountered. I definitely will be recommending Fiaipmilano to all my friends! So glad I came across this site!!!”
“Purchased a car seat and bedroom seat originally and they were amazing to work with. Item ship dates got pushed out but they kept me informed the entire time. Just had to order 2 more car seats and again they were awesome. Their customer service is simply the best, super personable.”